Welcome to Ambassador Flowers and Gifts

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Customer Service

Ordering | Customer Quality Satisfaction | Refund Policy | Payment Methods |
 Local Delivery | Global Delivery | Delivery Charge | Affiliates
     
Ordering
To order, simply fill in the online form and submit, or print it out then fax it to us on 852 28611455. Both of these can be done any time of the day. If access to the Internet is unavailable, please phone our hotline at 852-28611111, which is opened Monday-Sunday 9:00am-8:00pm. When an order is received, it will be reconfirmed either by fax, email or phone by our customer service department before the order proceeds.
  Customer Quality Satisfaction  
Customer Quality Satisfaction

If required, the sender will receive a photograph of the sent arrangement on request. In the event of any comments or complaints you wish to make, you should receive a reply within 24 hours. We offer a 100% guarantee on quality satisfaction policy.

The recipient will also receive a feedback form accompanying their gift, which they can fill in and return if they wish. All feedback forms received by our computer system are then reviewed by the management in our monthly meeting; this is to discuss customer responses and a way to improve our service.

 

     
Refund Policy

If you are not completely satisfied with our quality, please contact us by email, phone or fax within 24 hours. We will make appropriate arrangements accordingly..

Phone: 852 28611111
Fax: 852 28611455

     
Payment Methods
All the prices quoted are in Hong Kong Dollars and excluding delivery cost. We accept the following payment method:
  • Credit cards payment: Visa, MasterCard, American Express and Diners Club.
  • Cheque payment: Cheques are accepted only in the case of an open commercial account.
    • Cheques should be made payable to "Dialink Limited".
    • Please write down your order reference number, name of purchaser, contact tel/fax and email address (if any) on the back of the cheque.
    • Cheques should be sent to: Room 16C, 8/F, Sea View Estate Block B, 4-6 Watson Road, North Point, Hong Kong
    • On required, official receipt will be sent to you upon receipt of your payment. (applicable for mail, fax or email orders)
  • Bank in - please call 2861 1111 for bank account details.
    After payment, please fax return the pay-in slip with marking of your order number on it. (Fax no. 2861 1455).
   
 
Local Delivery

Booking Time
(HK TIME)

Arrival Time
(HK TIME)

Monday to Saturday (Before 1:00pm)

Same day afternoon

Monday to Saturday (After 1:00pm)

The next day*

Sunday & Public Holidays

The next day**

Peak Seasons(Valentine's Day, Christmas, Chinese New Year, etc)

The next day***


* Monday to Saturdays
Same day delivery at no extra charge applies when the order is confirmed before 1:00pm. When the order is placed after 1:00pm, the delivery will be made on the following day. In the case of urgency, we will try our very best to deliver on the same day at no extra charge, however, whether this all depends on the location and time of the year.

** Public Holidays Delivery
Although our office is normally closed on public holidays (incl. Sunday), however, special arrangements can be made for delivering gifts on public holidays. Unfortunately same day delivery on public holidays is not possible.

*** Peak Season Delivery
During peak season (Valentine's Day, Christmas, Chinese New Year etc.), our computer system's handling capacity will be full at that time, may we ask that you order at least one day in advance to ensure a prompt arrival of the gift.

     
Global Delivery
Please do this by filling out our global order form on our website, and this requires a 3 days advanced notice. You will be contacted within 24 hours after submitting the form. .
     
Delivery Charge

Plants Not Included. Prices will be quoted separately.
All the gift prices quoted are in Hong Kong Dollars and excluding delivery cost. The delivery charges are as follows:

Areas

District

Delivery Charge
Hong Kong Island   HK$80
Kowloon   HK$100
New Territories
Sha Tin and the North Sham Tseng and the West Sai Kung Tseung Kwan O Tsuen Wan & Kwai Chung
HK$120
Tung Chung All other districts HK$200
Airport and Discovery Bay All other districts  HK$300
Outlying Islands All other districts HK$400*
Overseas/Mainland China Delivery   HK$200

* In case of bad weather conditions, the delivery will be re-arranged accordingly.

     
Affiliates
We are interested in several types of affiliates, and would be glad to act as partners with all of our affiliates.
  • We welcome joint promotions with branded products.
  • We sponsor events.
  • We need long-term overseas affiliate florists.
  • We welcome non-florist affiliates whom we can supply products for.

To fax us on (852) 2861 1455

 

With many years' experience in flowers & gifts in Hong Kong. Direct import of all flowers & plants from around the world, flowers & plants from Holland, roses from Ecuador, Vanda orchids from Thailand, orchids from Taiwan, flowers, bonsai & potted plants from China. Also available are special-designed bouquets, flowers baskets & festive hampers. Orders are welcome. 1. "One-stop floral gift specialist" provides over 1000 superb quality gifts including hand-tied bouquets, fresh flower arrangements, plants, gourmet and wine hampers, fruits and festive hampers etc. 2. Provide business clients with floral and gift designs for all occasions such as business opening, conference and exhibition, corporate hampers and etc. by our professional team. 3. Provide venue decoration services, from innovative designs for individual customers to corporate events, such as homes for parties, offices for functions, weddings or special occasions, and add impact and drama to many large scale events with our flowers and greenery designs. 4. Provide international delivery service and act as global floral agent. Hong Kong Head Office B-816C Sea View Estate 4-6 Watson Road North Point Hong Kong