Ambassador was established in 1987 as a small florist, Ambassador has grown successfully under a reliable brand name built on trust and quality service. The business expanded into other retail access opening a website - ambassador.com.hk early in 1997. Today, Ambassador is one of the market leading one-stop retailers of flowers and hamper gifts, providing a 24-hour online ordering service including hand-tied bouquets, fresh flower arrangements, plants, fruits, gourmet and wine baskets, festive hampers, corporate gifts.
Headquartered in Hong Kong, delivery service extends from local to China and worldwide. Ambassador has successfully built delivery and supply networks in over 160 countries and regions providing same day service for flower and gift deliveries. In order to maintain a high standard of service to serve the ever increasing growing Chinese mainland market, Ambassador has established Customer Service Centers in Guangzhou and Shenzhen, launched a new website ambassador.com.cn and open a new production plant in Shenzhen.
Leveraging on its e-commerce capability to increase efficiency, Ambassador has successfully tapped into the business market. We have been co-operated with many enterprises, and associated with many corporations as their "Preferred Business Partner", or even connected at their Intranet e-supply chain. Also, we have been appointed as the "Official Florist" by many international exhibitions. Our business has earned the reputation as one of the finest floral-gift service providers.
To ensure prime quality and good service, we have our own production plant in Hong Kong and cool room to keep flowers at their best. We deal directly with the suppliers, sourcing flowers from the best growers and use only the highest quality flowers in our designs. We have the most efficient logistics and delivery support system. With our usage of the customer relationship management (CRM) system, and staffed with highly trained customer service team, we are able to provide exceptional quality and a tailored service, collect customer feedback and thereby increasing efficiency and customer satisfaction.
We believe "floral gift culture" plays an important role in the etiquette of communication. We are "The Gift People" conveying the message of love and best wishes to the recipient. Ambassador will continue to strive its best to provide more beautiful gifts and even better service to our customers.
Ambassador won the "Hong Kong Top Service Brand Award" in 2009, becoming the first and only brand in the flower and gift industry to obtain this achievement.
Our mission is to bring genuine and lasting pleasure to that special person who should receive an Ambassador floral gift arrangement. We consider our floral gifts to be our customers' ambassadors of goodwill. If we serve our customers well, our own success will follow.
"One-stop floral gift specialist" provides over 1000 superb quality gifts including hand-tied bouquets, fresh flower arrangements, plants, gourmet and wine hampers, fruits, celebration cakes and festive hampers etc.
Provide business clients with floral and gift designs for all occasions such as business opening, conference and exhibition, corporate hampers and etc. by our professional team.
Provide venue decoration services, from innovative designs for individual customers to corporate events, such as homes for parties, offices for functions, weddings or special occasions, and add impact and drama to many large scale events with our flowers and greenery designs.
Provide international delivery service and act as global floral agent we provide optimum service for over 160 countries worldwide.
A Date with History
Dialink Limited was founded and established the brand name "Ambassador" selling fresh flower bouquets and arrangements.
According to the market trend and demand, implemented mail-order and floral gift delivery services.
Stepped up online customer service in an effort to enhance its service to business clients. Continue to expand the business by providing a complete floristry service.
Introduced international delivery service covering countries around the world.
Became sponsor merchant for the Bank of China Credit Card Company.
Ambassador took the lead in e-commerce platform, and became one of the pioneers in the online mail order business in Hong Kong.
Started a shopping platform on "yahoo! HK Shopping", and became the first generation of the Yahoo on line shopping in the business.
Invited by the Information Technology and Broadcasting Bureau to participate in the "e-commerce for Hong Kong Industries" seminar; invited by the Hong Kong Productivity Council to participate in the "e-commerce for Small to Medium Companies" seminars, and was rewarded as one of the best operating e-commerce companies in Hong Kong.
Invited by "American Express" as its "Preferred Business Partner" and participated in its "Reward Programme" by offer Ambassador"s Gift Voucher.
As business continue to grow, invited by many banks to act as Special Merchant, and established close networks with major trade associations, organizations and etc.
Continuously revamped www.ambassador.com.hk into a more user-friendly website with a secured online payment system
Expansion on the floristry studio and production department to cope with bulk orders and special projects.
Ambassador has made the first television appearance on HKTVB"s Valentine"s Day program and acted as judge in the Mother"s Day flower arrangement competition.
Sponsored for flowers in ATV"s Miss Asia Pageant programme.
Invited to join "ESDlife" in setting up a co-brand website, and became the "exclusive floral gift provider". Expansion in venue decoration services, provides floral and green designs for venues such as hotels, wedding venues, function venues and exhibition venues etc.
www.ambassador.com.hk was completely revamped into a fully e-commerce website to provide customers with a more comprehensive and convenient online shopping.
Over 1,000 choices in floral gifts are made available, introducing a variety of internationally renowned brands into our products such as Godiva, Haagen-Dazs, Forever Friends, Tung Fong Hung and etc
Ambassador supported the Labour Department"s Selective Placement Service programme for the disables, Caritas Placement Programme and the Youth Work Experience and Training Scheme. To take on students from Hong Kong Caritas Youth Centres we provide them with training.
Appointed by the HK Trade Development Council as the "Official Florist" in major international exhibitions. Organised floral classes for corporations and special groups, demonstrated floral art and techniques.
Rapidly developed in the mainland, our delivery coverage includes all parts of China.
Dialink (Guangzhou) Limited was established in Guangzhou-China.
Opening of the Customer Service Centre in Shenzhen-China Became a member of the "China Flower Association of Retail Trade".
Appointed as the Official Florist in major and international exhibitions by renowned fair organizers in Hong Kong and in the mainland.
Invited by ESDlife"s wedding show to demonstrate wedding flower and bouquet arrangement.
Invited by the HK Trade Development Council as guest speaker at the HK Lifestyle Showcase for the "Gardening and You" programme.
Ambassador was rewarded the Hong Kong Top Service Brand 2009, organised by the Hong Kong Brand Development Council and the Hong Kong Chinese Manufacturers Association, the first and the only flower and gift brand to win the honour in Hong Kong.
Ambassador"s Director Jody Yan and the Hon. John Tsang, Financial Secretary
Received the award from Ms Janet Wong, JP, Commissioner for Innovation & Technology.
With many years' experience in flowers & gifts in Hong Kong. Direct import of all flowers & plants from around the world, flowers & plants from Holland, roses from Ecuador, Vanda orchids from Thailand, orchids from Taiwan, flowers, bonsai & potted plants from China. Also available are special-designed bouquets, flowers baskets & festive hampers. Orders are welcome.
1. "One-stop floral gift specialist" provides over 1000 superb quality gifts including hand-tied bouquets, fresh flower arrangements, plants, gourmet and wine hampers, fruits and festive hampers etc.
2. Provide business clients with floral and gift designs for all occasions such as business opening, conference and exhibition, corporate hampers and etc. by our professional team.
3. Provide venue decoration services, from innovative designs for individual customers to corporate events, such as homes for parties, offices for functions, weddings or special occasions, and add impact and drama to many large scale events with our flowers and greenery designs.
4. Provide international delivery service and act as global floral agent.
Hong Kong Head Office
B-816C Sea View Estate
4-6 Watson Road