To order, simply fill in the online form and submit, or print it out then fax it to us on (852) 2861-1455 or email to gift@ambassador.com.hk. Both of these can be done any time of the day. If access to the Internet is unavailable, please phone our hotline at (852) 2861-1111, which is opened Monday-Sunday 9:00am-8:00pm. When an order is received, it will be reconfirmed either by fax, email or phone by our customer service department before the order proceeds.

If required, the sender will receive a photograph of the sent arrangement on request. In the event of any comments or complaints you wish to make, you should receive a reply within 24 hours. We offer a 100% guarantee on quality satisfaction policy.

The recipient will also receive a feedback form accompanying their gift, which they can fill in and return if they wish. All feedback forms received by our computer system are then reviewed by the management in our monthly meeting; this is to discuss customer responses and a way to improve our service. 

If you are not completely satisfied with our quality, please contact us by email, phone or fax within 24 hours. We will make appropriate arrangements accordingly..

Phone: (852) 2861-1111
Fax: (852) 2861-1455
Email: gift@ambassador.com.hk

All the prices quoted are in Hong Kong Dollars and excluding delivery cost. We accept the following payment method:

• Credit cards payment: Visa, MasterCard, American Express and Diners Club.
• Cheque payment: Cheques are accepted only in the case of an open commercial account.
  • Cheques should be made payable to "Dialink Limited".
  • Please write down your order reference number, name of purchaser, contact tel/fax and email address (if any) on the back of the cheque.
  • Cheques should be sent to: Room 16C, 8/F, Sea View Estate Block B, 4-6 Watson Road, North Point, Hong Kong
  • On required, official receipt will be sent to you upon receipt of your payment. (applicable for mail, fax or email orders)
• Cash on delivery
• Bank in our account: please make payment to following bank.
  
  Bank Name: HSBC
  Bank Account Number: 404-490088-001
  Bank Account Name: The Ambassador OR Dialink Limited
  
  After payment, please fax return the pay-in slip with marking of your order number on it. Fax no. (852) 2861-1455 or email to gift@ambassador.com.hk.

* Monday to Saturdays
Same day delivery at no extra charge applies when the order is confirmed before 1:00pm. When the order is placed after 1:00pm, the delivery will be made on the following day. In the case of urgency, we will try our very best to deliver on the same day at no extra charge, however, whether this all depends on the location and time of the year.

** Public Holidays Delivery
Although our office is normally closed on public holidays (incl. Sunday), however, special arrangements can be made for delivering gifts on public holidays. Unfortunately same day delivery on public holidays is not possible.

*** Peak Season Delivery
During peak season (Valentine's Day, Christmas, Chinese New Year etc.), our computer system's handling capacity will be full at that time, may we ask that you order at least one day in advance to ensure a prompt arrival of the gift.

Please do this by filling out our global order form on our website, and this requires a 3 days advanced notice. You will be contacted within 24 hours after submitting the form. .

All the gift prices quoted are in Hong Kong Dollars and excluding delivery cost. The delivery charges are as follows:

* In case of bad weather conditions, the delivery will be re-arranged accordingly.

We are interested in several types of affiliates, and would be glad to act as partners with all of our affiliates.

• We welcome joint promotions with branded products.
• We sponsor events.
• We need long-term overseas affiliate florists.
• We welcome non-florist affiliates whom we can supply products for.

To email us click on the address gift@ambassador.com.hk or fax us on (852) 2861-1455